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Return, Cancellation, and Refund Policy

Effective Date: 01/01/2024

Return, Cancellation, and Refund Policy

No Refunds:
All fees paid for services are non-refundable.

Service Commitment:

Once the service fee is paid, we commit to providing the full range of services as described in our service offering.

Changes to Services:
We reserve the right to modify or discontinue any services without prior notice.

Cancellation Policy:
Customers can cancel our services at any time without incurring a cancellation fee. However, please note that all fees paid for services are non-refundable.

Customer Cooperation:
To ensure the effectiveness of our services, active and timely cooperation is required. This includes, but is not limited to, timely responses to communications, prompt provision of necessary documentation and information, and reasonable availability for necessary discussions or actions regarding the service.

Governing Law:
These policies are governed by and construed in accordance with the laws of the jurisdiction in which our company is based, and you agree to submit to the exclusive jurisdiction of the state and federal courts located there.

Amendments to This Policy:
Pool of Cars reserves the right to modify this return and refund policy at any time. It is recommended to review the policy periodically to stay informed of any changes.

Contact Us:
For questions about our return and refund policy, or for further assistance regarding a service, please contact us at: team@poolofcars.com

Dispute Resolution:
In the event of a disagreement or dispute relating to the services provided, it is strongly encouraged to contact us directly for a resolution. We strive to resolve any disputes amicably and quickly.

Informal Negotiations:
To expedite resolution and reduce the costs of any dispute, controversy, or claim related to this Return and Refund Policy ("Dispute"), you and Pool of Cars agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one party to the other.

Binding Arbitration:
If you and Pool of Cars are unable to resolve a Dispute through informal negotiations, either you or Pool of Cars may elect to have the Dispute (with the exception of those Disputes expressly excluded below) finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. The arbitration shall be conducted in the state in which our company is registered.

Restrictions:
You and Pool of Cars agree that any arbitration shall be limited to the Dispute between Pool of Cars and you individually. To the full extent permitted by law, (1) no arbitration shall be joined with any other proceeding; (2) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (3) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration:
You and Pool of Cars agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or Pool of Cars' intellectual property rights; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

Updating Your Information:
If any of the information you have provided to Pool of Cars changes, such as your contact information, address, or a vehicle’s legal status, please keep us informed as soon as possible. This is important to ensure that all communications and services proceed smoothly and according to plan.

Conclusion:
We value your trust and confidence in choosing Pool of Cars for your car buying and selling needs. Our goal is to provide exceptional service and support. Should you have any further questions regarding our policies or require assistance, please do not hesitate to reach out. We are here to support you every step of the way.

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